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Solution Providers

Solution providers at the Business Process Outsourcing & Shared Services Exchange are selected based on the requirements and interests of outsourcing professionals. The following solution provider categories are being sought for this Exchange for business meetings with our delegates


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A partial list of the solution providers present at our 2010 BPO and Shared Services Exchange is:

Advantage IQ

Website: www.advantageiq.com

Advantage IQ's facility information and expense management services help clients proactively and cost-effectively manage utility, telecom, waste and lease expenses across their enterprise. Through process and pay, audit, reporting and strategic management services, we are able to turn your data into information you can use. Our patented web-based system provides clients with secure access to detailed information about each facility within their organization, including consolidated costs, usage and cost trending, as well as invoice status.

We currently provide services to over 500 of the most recognized brands in the nation and process over 30 million invoices, representing over $60 billion in spend. Just last year, we managed over $12.3 billion in utility, telecom and waste spend for our clients
Our 95% retention rate is evidence of our commitment to quality service.

Alsbridge

Website: www.alsbridge.com

Alsbridge is an award winning advisory firm, providing our clients with unbiased assistance in shared services, outsourcing, offshoring and benchmarking of "back office" functions (Finance, Human Resources, IT, Logistics, and Call Center).

What sets us apart:

  • Very experienced consulting teams with deep vertical industry knowledge - average tenure of 15 years in back office optimization.
  • A proprietary methodology based on collaborative design and optimization sessions that ensures consensus on strategic direction and key process design characteristics.
  • Deep knowledge of optimized sourcing strategies
    • Best in class SSC locations in all regions of the world
    • Combining shared services with outsourcing and /or offshoring to optimize cost and control profiles
  • The depth of our consulting capabilities and toolkit, Alsbridge can assist in all phases of SSC establishment, implementation and transition:
    • Benchmarking back office functions
    • Business case development
    • Site selection and establishment
    • Best practice driven process designs
    • Service level agreement development and optimization thru Market Reality AssessmentTM
    • HR, training and recruiting planning and assistance
    • Transition and implementation project management

Alsbridge supports its recommendations and assistance through significant investments in proprietary benchmarking and ongoing research

A.T. Kearney

Website: www.atkearney.com

A.T. Kearney is a global strategic management consulting firm known for helping clients gain lasting results through a unique combination of strategic insight and collaborative working style. The firm was established in 1926 to provide management advice concerning issues on the CEO's agenda. Today, A.T. Kearney serves the largest global clients in all major industries and has offices based in major business centers in 33 countries. The firm offers a full spectrum of services, including business technology solutions, enterprise services transformation, strategy and organization, operations and sustainability. A.T. Kearney addresses CEO-level concerns - traditional issues such as leadership, globalization, enterprise transformation and product strategy -- with a pragmatic approach and a focus on bottom line economics

Key offerings we will focus on in our discussions include: Enterprise Services consulting (such as offshoring , BPO, and Shared Services)

  • Transformation and Governance consulting services
  • IT Strategy and Value Management consulting services
  • Procurement and Supply Chain consulting services
  • Customer Value consulting services (including contact center excellence and sales optimization)
Data Dimensions

Website: www.datadimensions.com

Whether you are looking for an outsourcing workflow solution or interested in increasing efficiency within your in-house strategy, Data Dimensions a leading business process optimization (BPO) organization, enables you to explore all your options. With over 27 years experience, Data Dimensions provides customized services and solutions to fit your unique business needs. Outsourcing services include managing front end mailroom and data capture functions as well as back office and administrative functions; finance and accounting functions; governance, risk, and compliance (GRC); and customer relationship management (CRM). Insourcing solutions include enterprise content management (ECM); transcription; Check21; and digital recording and retrieval applications. Dedicated to providing reliable products and services, Data Dimensions utilizes best in class processes and procedures coupled with the latest technology solutions to automate workflows to create an environment that results in improved efficiency, quality, and visibility.

For more information, visit http://www.datadimensions.com, email info@datadimensions.com, or call 800-782-2907.

Data Dimensions- Driven by people, powered by technology®

HP

Website: www.hp.com

HP Enterprise Services provides applications, business process, and infrastructure technology outsourcing services, consulting, and support to more than 1,000 business and government clients in 90 countries. As one of the largest segments of HP, we leverage the breadth of our extended portfolio to offer comprehensive end-to-end services.

HP Enterprise Services delivers business outcomes as a service, providing the people, ideas, business processes, and technology to help you focus your investments on the results you need.

We help enterprises become more productive, innovative, and secure so they can grow - or for governments, more efficiently deliver services to citizens. To help achieve these outcomes, we utilize our BestShore® delivery strategy, making processes more consistent, increasing availability of systems and resources, and improving run performance globally.

With HP's Finance & Administration (F&A) Services, you can substantially reduce finance's operating costs by taking advantage of labor arbitrage, operational excellence, optimization of your finance systems, and improved scale efficiencies. Our expertise in process design reduces operating costs, plus reduces opportunities for errors, increases operational visibility and provides scalability for business growth. These changes will let you focus more on strategic decision making and planning and less on day-to-day operational issues.

Deloitte LLP

Website: www.deloitte.com/us/ss

Deloitte LLP, whose subsidiaries are among the nation's leading professional services firms, provides audit, tax, consulting, and financial advisory services through nearly 45,000 people in more than 90 U.S. cities. Our consultants bring unique insight and knowledge to the table. And we develop innovative strategies and solutions to achieve the desired results. What's more, we help execute the plan - because we believe that's the only way to create real and lasting value. In short, we're business consultants uniquely committed to the entire process.

Our Comprehensive Shared Services practice, with more than 3,000 practitioners around the world, leverages multifunctional capabilities to help companies optimize and/or consolidate support operations into a service-oriented organizational unit. This approach can substantially improve back-office efficiencies by eliminating duplication and streamlining processes, while maximizing control and value. From global expansion to exploring outsourcing and offshoring strategies, our practitioners are committed to helping you enhance your performance through shared services - while keeping costs down and your customers satisfied.

Infosys BPO Ltd

Website: www.infosys.com/bpo

Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO focuses on integrated end to end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Czech Republic, China, Philippines, Poland, Bangkok and Mexico and employs 17,378 people. It closed FY 2007-08 with revenues of $316.2m.

Key Products:

Infosys BPO offers a unique transformational order management practice, that utilizes global benchmarking and optimized technological solutions to deliver best in class order management processes for leading organizations worldwide.

Knoah Solutions

Website: www.knoah.com

Knoah Solutions is an award winning provider of high performance, offshore contact center, quality assurance and back office processing services. We were founded in 2001 with headquarters in Nevada and operational facilities in Hyderabad, India. With the infrastructure, ability and experience to provide both large and small organizations with comprehensive, turnkey service solutions, Knoah is uniquely positioned to deliver world class results at offshore price points.

We currently provide our highly satisfied and referenceable base of over a dozen clients with a broad range of blended solutions (Voice, chat, and email) for their customer facing activities in technical support, sales support and customer service and highly productive and accurate services for transaction processing, quality assurance analysis, training curriculum and knowledge management development. Our long term success in delivering world classsuperior results for our clients across such a broad range of activities has beenis partly due to a unique and powerful software suite called KnoahsARK that enables us to record/monitor all calls and do quality assurance, coaching, and scorecarding of all our agents across multiple KPI's to optimize their performance. Our flexibility, openness and experience, combined with state of the art technology and infrastructure make Knoah Solutions an ideal choice for any organization.

Kofax

Website: www.kofax.com

Kofax plc (LSE: KFX) is the leading provider of Intelligent Capture & Exchange solutions. For more than 20 years, Kofax has provided award-winning solutions that automate document-driven business processes by managing the transformation and exchange of business-critical information arising in paper, fax and electronic formats in a more accurate, timely and cost-effective manner. These solutions provide a verifiable return on investment to thousands of customers in financial services, manufacturing, retail, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 1,200 authorized partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit www.kofax.com/.

North Dakota Department of Commerce

Website: www.ndbusiness.com

North Dakota has long been a destination for companies looking for a location for their backoffice and shared services operations. Companies operating business process and shared service centers in North Dakota include, Aetna, Amazon.com, Cargill, Coventry Health, Holland America Lines, ING, Integreon, Microsoft, Sykes, Unisys, US Bank, and the list goes on and on.

North Dakota is recognized for its secure location, highly educated and productive workforce, low absenteeism and low turnover - Most of our companies don't track their turnover rate because it is so minimal. In a global business environment where companies are searching for every opportunity to minimize costs and increase their competitiveness, North Dakota's attractive business environment is helping companies succeed in that effort.

North Dakota continues to distinguish itself from the rest of the nation by being one of the only states operating with a budget surplus. Our state's strong economy and financial stability provides our companies with the comfort that their taxes will not increase.

Business incentives, government accessibility, and workforce performance, combined with North Dakota's favorable position as one of the lowest cost states for operating a business are driving top companies to establish operations in North Dakota. Won't you join us?

PricewaterhouseCoopers

Website: www.pwc.com

PricewaterhouseCoopers (www.pwc.com) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders. More than 154,000 people in 153 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.

Our Advisory team can help execute your business strategy with advice and implementation - locally and globally. As trusted advisors across the entire sourcing arrangement, we bring rigor and discipline to decision making, and drive value by fixing distressed deals, helping to reduce risk in complex contracts, and forming the partnership bridge between buyers and providers. We help our clients to formulate and implement strategies, reduce costs, increase efficiency, drive innovation and expand into new markets.

"PricewaterhouseCoopers" refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.

Swingtide

Website: www.swingtide.com

Swingtide is a technology and management consulting firm dedicated to client results and service excellence.
Swingtide's specialization area is technology business operations (or TBO). TBO refers to the financial, contractual and governance structures and controls that support IT's service delivery and its enabling function for the business. More than simply an outsourcing advisory firm, Swingtide consultants have the experience to solve a variety of complex business problems in rapidly changing environments.

Founded in 2001 with backing from FirstMark Capital, Swingtide helps its clients understand and control IT costs, efficiently outsource, and effectively complete mergers, acquisitions and divestitures.

In support of our specialization in TBO, Swingtide consultants bring a multi-domain approach to IT shared services issues, combining expertise in IT finance, sourcing, governance and technology.

This leveraging of the combined strengths of multiple disciplines is exactly what clients are seeking when they establish their own shared services organizations. Our approach is consistent with theirs.

Clients can augment their shared services approach to strategic IT transactions and to the management of IT service delivery with any of the following of Swingtide's specialized service offerings:

  • Outsourcing Billing Administration (administration of increasingly complex outsourcing invoices)
  • Outsourcing Advisory Services (lifecycle advisory/execution from options analysis though sourcing, negotiations, transition and transformation management)
  • Outsourcing Health Check (Five Step approach to an action plan to rebalance and understand your options under current outsourcing agreements)
  • "30-Day State of IT" Assessment (Perfect for incoming CIOs who need an objective assessment of their new organization)
  • IT Cost Reduction (Powerful, multidisciplinary approach to optimizing IT costs)

Back Office and Administration Function

Customer Relationship Management (CRM)

Enterprise & Practice Management

Finance and Accounting

Governance, Risk, Compliance (GRC)

Information Technology Outsourcing

Relocation Services