Program Day One: Sunday, January 24, 2010

Creating Strategy Through BPO - Transforming Initiatives To Align With Business Strategy

The current economy, internal and external pressures are causing more companies to expand the functions they outsource. As you begin ramping up BPO it is imperative to take a comprehensive approach and build BPO into forward looking planning. Besides cost savings what are the other inherent outcomes of outsourcing functions of your core business. In this session, speak with your peers on outsourcing will expedite your global presence and strategically position your organization in a global economy.

• Expanding sales channels and entering new markets to increase global presence
• Using savings created through outsourcing to fund new initiatives
• Retaining key clients and partners through decrease cost for all stakeholders

A Case Study Of Eli Lilly And Their Financial BPO Strategy: Current Strategy And Future Plans

Eli Lilly and Company is the 10th largest pharmaceutical company globally and in 2008 completed the first phase of a transition to Financial BPO. With a rational of reducing costs, transitioning focus back onto decision making, and increasing efficiency, Lilly has successfully outsourced portions of financial and procurement processes. In addition, Lilly is currently investigating expanding its SAP implementation, increasing internal shared service and expanding outsourcing opportunities. In this session, speak with Scott Engelking, to discuss the transformation to outsourcing and what the company is expected to do in this continuous change.

Reducing Costs Through More Efficient Back Office Business Process Outsourcing

It is becoming more common to outsource back office functions of your organization because of the burdensome tasks of data entry, payroll and other activities. It has become easier to procure a third party vendor or software to outsource these functions to increase efficiency. There are industry-wide practices that allow organizations to create seamless workflows in back office function which lends itself to increase profitability. In session we will discuss the industry's best practices of outsourcing back office functions such as document management, workflow management, payroll and other tasks to that may unexpectedly improved operations. The following areas will be discussed:

• Finding the right combination of software, personnel and third party vendors to outsource your back office
• Using six-sigma performance standards to roll out the proper work processes
• Improving processes to increase profitability and cut delinquencies.

The Dos And Don'ts Of ITO: Proving ROI With An IT Outsourcing Strategy That Works

During this case study presentation, Ken Grady, Head of Enterprise IT Shared Services will take you through the journey of outsourcing Novartis's IT functions. From outsourcing to insourcing and finally realizing a true ROI, he will discuss lessons learned along the way. Topics to be discussed include:

• Unexpected roadblocks and how they were overcome
• Aligning strategy with vendor management and overall business initiatives
• Five and ten year future strategy

Streamlining Process As A Part Of Overall Strategy: Using Technology To Increase Efficiency In All Stages Of Shared Services

Through the process of developing a shared services strategy, many factors determine the path to workflow efficiency. Whether you choose to fully outsource, create a hybrid strategy or bring all functions in-house, there are challenges you will face regardless of whether you are a new shared services center or a very mature one. In this session, we will discuss best practices, solutions and smart technology that will allow for better streamlining of tasks, ultimately increasing efficiency. Topics to be discussed include:

• Best practices for analyzing factors and problem solving for developing strategy for all stages of SSC
• Developing a customized, flexible strategy using smart technology
• Maturation process: stages of strategy as it relates to workflow efficiency

Cross Industry Analysis Of Outsourcing: Best Practices That Can Be Applied To All Industries

Peer-to-peer learning is an excellent resource to bring innovation and optimization to your shared services and outsourcing strategies. How are other industries increasing customer satisfaction? Which software and solution providers are cutting cost and positively effecting bottom line? In this interactive panel presentation, we will explore the best practices each industry is using in some of the more important areas of outsourcing that can be key take back points to your organization. Topics will include:

• Metrics
• CRM
• Contract Management
• Enterprise Outsourcing
• Governance, Risk and Compliance
• Corporate Social Responsibility